Prof. Özlem Yıldırım Veenstra is an astute, innovative, and patient-focused leader with a wealth of experience in enhancing patient experiences and achieving successful outcomes across diverse healthcare facilities. With a deep understanding of quality improvement, risk management, healthcare safety, and project management, she has consistently delivered transformative results in the healthcare sector.​

Her expertise spans process optimization, the development and implementation of Standard Operating Procedures (SOPs), performance audits, regulatory compliance, and training and mentoring. Prof. Veenstra is adept at bridging theory with practical application, allowing her to operate effectively in multi-cultural and multi-national As a leader, she excels in optimizing quality and driving transformational change by taking full ownership of projects. Her ability to foster cross-functional collaboration and leverage strong interpersonal and communication skills enables her to boost team productivity, overcome roadblocks, and secure buy-in from stakeholders. Prof. Veenstra consistently meets organizational goals through a combination of effective prioritization and strategic decision-making.​

Additionally, Prof. Veenstra is a certified Joint Commission International (JCI) Surveyor, further solidifying her expertise in healthcare quality and safety standards. Her commitment to excellence and continuous improvement makes her a valuable asset to any healthcare organization.​environments.​